Kool Carers Privacy Policy 2025

Charity No: 1179010

Kool Carers South East Ltd

Introduction

At Kool Carers South East Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. We adhere to the principles set out in the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Information We Collect

Personal Information

We may collect and process the following personal information about you:

· Your name, address, date of birth, and contact details

· Details about your caring responsibilities

· Emergency contact information

· Feedback and correspondence from you

Special Categories of Data

We may also collect sensitive personal data, such as:

· Health information related to the person you care for

· Details of any support services you receive

We will always seek explicit consent before collecting or processing this type of information.

How We Use Your Information

We use your personal information in the following ways:

· To provide you with our services and support

· To manage our relationship with you

· To communicate with you about events, activities, and updates

· To comply with legal obligations

Sharing Your Information

We do not sell or rent your information to third parties. We may share your information with third parties in the following circumstances:

· With healthcare professionals or service providers with your consent

· When required by law or to protect your vital interests

Data Security

We take the security of your data seriously. We have implemented appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

Your Rights

You have the following rights regarding your personal data:

· The right to access your data

· The right to request correction or deletion of your data

· The right to object to or restrict processing of your data

· The right to data portability

· The right to withdraw consent at any time

To exercise these rights, please contact our Data Protection Officer at [Contact Information].

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

· Email: contact@koolcarers.co.uk

· Phone: 07946345632

· Address: Unit 1 Tuskite Business Park, Pitsea Hall Lane, Pitsea. SS16 4UH

By using our services, you agree to the terms of this Privacy Policy.

Dated 6th January 2025